Censeo Consulting Group
Kareem El-Alaily, Lauren Plotnick
In today’s budgetary environment, government agencies are striving to spend taxpayer dollars as efficiently as possible. With the goal of reducing overhead costs, senior leaders are seeking opportunities to consolidate and implement a more efficient IT working environment. Designing and implementing shared services solutions offerings–such as creating a central IT sourcing office, consolidating IT personnel within a function, or migrating multiple offices onto one centrally managed email platform–is one route to improving IT efficiency and effectiveness. Yet, shared services implementations seldom realize their full potential. This paper looks at the reasons why they fail and how to enable future success.
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