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Censeo Awarded 3-Year Contract by the Centers for Medicare & Medicaid Services (CMS) for Call Center Analytics Support

September 18th, 2019 10:30 AM Eastern Standard Time

Washington D.C.— (ExecutiveGov)— Censeo announced on Tuesday that is has been awarded a new 3-year contract with the Centers for Medicare & Medicaid Services (CMS), Department of Health and Human Services (HHS).

CMS operates a toll-free, nation-wide 24-7-360 contact center with multiple sites to provide customer service and address Medicare beneficiaries and Exchange (Marketplace) consumer inquiries. Censeo will provide program and project management, data analytics, acquisition support, management reporting, and analysis support to help modernize the Medicare and Exchange (Marketplace) call center landscape from business, technology, and operational perspective. Censeo will support the contact centers and other CMS stakeholders in addressing policy impacts and the diverse inquiries and needs of Medicare and Exchange (Marketplace) customers.

“This contract will allow Censeo to provide mission-critical support to a program that is of great magnitude and importance to DHHS and the 140+ million citizens that CMS supports,” says Curt Cote, a Partner at Censeo. “We look forward to helping CMS continue to provide outstanding support to citizens, while also implementing strategies to innovate and reduce costs,” Cote says.

About Censeo

Censeo is a Washington, D.C.-based strategy and operations consulting firm helping public sector leaders to drive sustained operational excellence to enable improved mission outcomes. Censeo’s proven approach and tools, used by dozens of clients including nearly every Federal government agency, across hundreds of engagements, have delivered 5-15X ROI to clients to date.

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