The Board has great confidence in Censeo’s expertise, competence and integrity. – Former Board Chair
Situation
The client found themselves facing a major technological crisis that negatively affected the services they provide for their 600+ member organizations in the US and abroad and 750,000+ users. This crisis exposed governance and technology issues, diminishing the confidence of the organization’s membership. In addition, the organization was undergoing leadership changes at the highest levels, and was in need of strategic and transitional support through this difficult period.
Approach
Censeo worked closely with the board of directors and the new CEO to collectively restore member confidence and bolster technology and organizational capabilities. To understand the root of the issue, Censeo collected extensive member input and identified the areas that needed immediate attention. While the crisis was primarily due to technological issues, the Censeo team also discovered larger underlying issues at play, such as unclear governance and disagreement about overarching mission.