Censeo’s technical expertise in the area of establishing activities, identifying workload drivers, and developing workload models is exceptional. They expertly lead [the team] through the modeling process.
Situation
Faced with a lack of clarity into how workload and resources were being allocated across the agency, and struggling to identify workload changes from year to year, the client hired Censeo to develop and pilot a workforce planning model. The purpose of the model was to identify and reduce inefficiencies.
Approach
To gain a thorough understanding of the agency’s current workload, Censeo undertook an extensive workload allocation definition process, including workshops, employee surveys, and the incorporation of best practices. Based on their findings and expertise, Censeo then built a workforce model and staffing plan to help the agency design a workforce strategy that met its Human Capital requirements. The final model included an easy-to-use interface so it would be user-friendly for years to come. Censeo layered change management throughout the process, hosting periodic workshops, demonstrations, and trainings so that when the model was finalized, it was quickly understood and adopted by leadership.